Terms & Conditions

We send our parcels via Royal Mail, a service that has provided us with a great service for many years but every postal system has occasional hickups. If you have an item damaged in the post please send evidence of this in picture form to sales@spunout.net & we will attempt to rectify the problem, the same goes for an unfortunate mix up made when we pick your order. We cannot be held responsible for items lost in the post, we have sent them in good faith with a postal service with a proven track record but we will also do our best help locate them. If purchasing expensive items or wanting to have a more guaranteed, tracked service particularly if purchasing from outside the UK please contact us to arrange payment for a slightly more expensive tracked service, again via our sales@spunout.net email address.